Terms and Conditions
1.1 All Products on this website (which may vary from time to time) are available in BROMLEY, UK and surrounding area.
2.2 Prices include VAT.
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
4.1 Our delivery service is only within the BROMLEY, UK and surrounding area.
ELLIZA WADE The Creative Florist
56 Station Approach
Bromley Kent
If for any reason you are not happy with your order, please contact us using the contact details set out in Section 6 above. We aim to acknowledge any complaint within 3-4 working days (usually it takes 1-2 days) and will do our best to resolve it as soon as we can. We may ask you to take a photograph of the product to help us assess the problem. Should it be necessary, we will then advise you how to return your item.
If the recipient receives damaged flowers or they fail to arrive, please contact us immediately so that we can arrange to re-send on the next available delivery date or a full or partial refund. The amount of partial refund will depend on the specific circumstances surrounding the flowers. As is the case with other gifts, it is not our policy to offer both a refund and a resend. Where flowers have been damaged, we will normally ask for photographs clearly showing the problem so we can use them to determine what is going wrong with our system or our couriers. Refunds cannot be given for flowers that have died quickly unless we understand there to be a genuine problem. It is important that flowers are cared for correctly. Putting them by heat sources or draughts or failing to change the water will damage them. All flowers should normally last five days or longer, although this varies by variety. In some circumstances, flowers are sent in bud and will not be fully open when they arrive. However, they should open once they have settled at room temperature. It is important that we are contacted as soon as possible regarding issues with your order or the product(s) you have ordered. We need to be informed of any issues within three days of the delivery to give us the best chance of successfully resolving the issue.
(b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied.